Privacy Policy

Trident Research, LLC (“Trident Research,” “we,” “us,” or “our”) operates the website at www.tridentresearch.com. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. It covers this website only. Our i-Drive Config and LOONZ apps have their own App Privacy Policy.

Information we collect

Information you provide

When you send us a message through our contact form, we collect what you enter:

• Your name
• Your organization
• Your email address
• Your phone number, if you provide it
• The type of inquiry and your message

When you send feedback about our apps, we collect your name, your email address, the app and platform, and your feedback.

Please do not send classified, controlled unclassified, or export-controlled information through this website.

If you email us directly, for example a resume to our careers address, we receive what you send in that email.

Information collected automatically

Like any website, our hosting provider records standard request information, such as your IP address, browser type, the page requested, and the date and time, to deliver the site and keep it secure.

We use Google Search Console to see how our site appears in Google Search results. It gives us aggregated search data from Google and does not collect personal information from visitors to our site.

We do not use analytics tracking scripts, advertising tools, or tracking pixels.

How we use your information

We use the information we collect to:

• Respond to your inquiries, quote requests, and feedback
• Improve our apps and services based on the feedback you send
• Operate, secure, and improve this website

We do not sell your information. We do not use your contact details for marketing unless you ask us to. We share your information only as described in this policy.

Cookies

This website does not set its own cookies, and we do not use analytics or advertising cookies. Some pages include content from other services, described below, which follow their own cookie practices.

Third-party services

These services process data when you use our website:

Web3Forms

Our contact and app feedback forms are delivered through Web3Forms, which receives the information you enter and sends it to us by email. See the Web3Forms Privacy Policy.

Google

Google Search Console provides us aggregated data about how our site performs in search. Our pages load fonts from Google Fonts, which means your browser requests the font files from Google’s servers and shares your IP address with Google. See the Google Privacy Policy.

YouTube and Vimeo

Some pages offer videos. YouTube videos load only when you choose to play one, and then in YouTube’s privacy-enhanced mode. The video on our Careers page is provided by Vimeo with Vimeo’s “do not track” setting. See the YouTube (Google) Privacy Policy and the Vimeo Privacy Policy.

Hosting

This website is hosted by Amazon Web Services in the United States.

Data retention

We keep form submissions and emails for as long as we need them to respond to you and to keep our business records. If you would like us to delete a message you sent, contact us and we will remove it from our records unless the law requires us to keep it.

Your rights

You may ask us to:

• Access: send you a copy of the personal information we hold about you
• Correct: fix information that is inaccurate
• Delete: delete your information from our records

To make a request, email us at privacy@tridentresearch.com. We will respond within a reasonable time.

Children’s privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has sent us information through this website, contact us and we will delete it.

Links to other websites

This website links to other sites, such as NASA SEWP, LinkedIn, and the websites of our partners. Their own privacy policies apply once you leave our site.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date on this page. Changes take effect when they are posted.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Trident Research, LLC
Austin, Texas
privacy@tridentresearch.com
(512) 215-4552